Frequently Asked Questions

Subscribing to Upfront

How do I subscribe to Upfront magazine?
Subscribe online or call 1-800-SCHOLASTIC. The Terms of Service grants you one digital license for each student subscription in your order.
Are Upfront subscriptions available to teachers outside of the U.S.?
Yes. For prices and shipping rates on orders delivered to APO/FPOs, U.S. possessions and territories, and international locations, please call 1-573-632-1687. For Canada, call 1-888-752-4690 or e-mail us.

Accessing & Using Your Digital Issue

Do I have to subscribe to Upfront to use its digital resources?
Yes. The digital resources are FREE with your print subscription to Upfront.
How do I activate Upfront's digital resources?
If you’re new to Upfront, you’ll need to register to access digital resources. Click on the "Sign In" link on Upfront's home page. If you try clicking on a content page, a pop-up will appear, prompting you to sign in or register.

Click on the "Register" link on the pop-up and follow the prompts to create your account. Then follow the prompts to activate your digital resources.

If you are already registered on, you may sign in now.
Where can I find my Teaching Resources?
Teaching Resources for each issue, including your Teacher's Guide, printable skills sheets, lesson plans, videos, web links and the answer key can be found on Upfront’s issue page.
Where do I find my Classroom Password?
When activating your Upfront’s digital subscription, you will be prompted to create a Classroom Password that students can use to access the digital issue online and with the iPad app. You can edit the Classroom Password during the activation process or at any time on the Dashboard. To find your Classroom Password, click on the "My Dashboard" link just under the welcome message where your display name appears after you’ve signed in.
What is the Student View?
In the Student View, students have access to everything in the digital issue except teacher resources, like the Teacher's Guide and answer keys.
Can I print digital issues of Upfront?
You may print skills sheets (printables) as well as your Teacher's Guide and other teaching resources. The alternate-level article PDF files can be printed. But pages from the digital issues aren’t printable.
How do I access older issues of Upfront?
You can access two years’ worth of Upfront issues with all related assets from the Issue Archive. Simply click Archives, then click Issues and select the issue you want to use.
How do I access Upfront’s videos?
All of Upfront’s videos are available in the Video Archive. Simply click Archives, then click Videos and select a video.
How do I get to a story's alternate reading level?
Upfront offers an alternate-Lexile level version of certain articles, usually our cover story, within the digital issue. Locate the "Level" button to toggle between the different versions of the article. The lower Lexile level is printable.
How do I use the "Show All Pages" tool on my interactive whiteboard?
If you're using an interactive whiteboard, touch the screen above or below the pages to scroll through the digital issues. Touching the left side of the screen, above or below the page icons, will scroll toward the left; touching the right side of the screen, above or below the page icons, will scroll toward the right.
How do I download and print PDFs?
Some browsers are set to save PDFs in a temporary location, which may be hard to locate. To view the documents you download, change your browser's "Download" settings or identify the folder to which your browser saves documents. It may be called "Downloads" in your "My Documents" folder. Once you open the PDF in your browser or Adobe Acrobat, you may choose to print the file.
How can I save digital sticky notes?
Teachers have the ability to save digital sticky notes within Upfront’s digital issues. Click the "Digital Sticky Notes" icon on the toolbar and type in a note. That note will be saved in that issue. You need to have activated your digital resources and be signed in for the Digital Sticky Notes to be saved. If you access the sample issue and are not signed in, the Digital Sticky Notes will not be saved.

Troubleshooting & System Requirements

Why am I having trouble playing the videos?
Your school's firewall may be preventing you from watching the videos. Try asking your systems administrator to whitelist the URLs on this page:

Other tips for problems playing videos:

  • Close any applications you're not using. If you have too many applications open, your computer may be running slowly. Close any unnecessary applications before going to your magazine's website.
  • Open a new browser window. If your browser window has been open for a long time, it will load web pages slowly. Open a new browser window before going to your magazine's website.
  • You receive this message: "Video Stream Is Currently Unavailable"
    • Try playing the video in another browser.
    • Clear your cache:
      • Chrome: Select "Clear browsing data" from the Chrome dropdown menu on a Mac. On a PC, select "Clear browsing data" in the More tools dropdown menu. Then select "Clear browsing data."
      • Internet Explorer: Select "Internet options" in the Tools dropdown menu. Then select Delete under Browsing history.
      • Firefox: Select "Clear Recent History" from the History dropdown menu.
      • Safari: Select "Reset Safari" from the Safari dropdown menu. Then select "Remove all website data."
    If the issue persists, please call customer service at 1-800-SCHOLASTIC and choose option 2 or e-mail us at
How can I enable pop-ups (or turn off my pop-up blocker)?
If you see the message "Did You Notice the Information Bar?" use the pull-down menu and select "Always allow pop-ups from this site."
Why is the issue taking a very long time to load?
The loading time will vary depending on your Internet connection and the number of teachers accessing the same issue simultaneously.
If your computer doesn’t load all pages of an issue, select the "Show All Page" icon in the toolbar and select any page of the digital issue. This icon is to the left of the "Home" icon. When you select a specific page, it will load that page more quickly and continue to load the rest of the digital issue.
What are the system and software requirements for my magazine's website?
Minimum System Requirements Web Browsers:
  • For PC: Internet Explorer 9.x, 10x and 11x; Firefox 3.6 or higher; Chrome 19.x or higher
  • If you are running Vista, you will need to use Firefox or Chrome.
  • For Macintosh: Safari 4.x or higher; Firefox 3.6 or higher; Chrome 19.x or higher
  • Up-to-date version of Flash. Click here to update Flash in your browser.
  • JavaScript and browser cookies must be enabled.
  • To get the most out of those parts of that are rich in multimedia, we recommend a broadband connection. In addition to the technical specifications for an individual computer, it is important to have good Internet bandwidth in your school to access your Classroom Magazine's online resources, which are packed with multimedia features.
  • Note that no longer supports Mac OS 9 browsers, such as Internet Explorer for Macintosh.
Display Settings:
  • 1024 x 768 pixels or higher resolution recommended
  • 256 or more colors
  • Required Plug-ins, Browser Settings, and Helper Applications:
  • JavaScript must be enabled in your Web browser.
  • Adobe Flash Player is required for all multimedia on Flash Player is a free download from Adobe. Although we do our best to support earlier versions of Flash, we recommend that you download the latest version whenever possible.
  • Cookies must be enabled in your Web browser for personalized content.
  • For PC: Adobe Reader is required for PDF and PDF Form documents. Adobe Reader is a free download from Adobe.
  • For Macintosh: Though most PDF documents can be opened directly in OSX, Adobe Reader is required for interactive PDF documents, Skills Sheets, and Printables. Adobe Reader is a free download from Adobe.
  • occasionally makes use of pop-up windows to present important information, such as Help screens. If you are using pop-up blocker software, you may not be able to view these screens. Consult the Help section of your pop-up blocker software to learn how to disable it or to specifically allow pop-up windows on
  • How do I remove an advertising plug-in or add-on?
    Individuals may unknowingly install advertising browser add-ons. You might notice a few random words in blue and underlined that look like website links or a widget that appears on a page. If you roll over the blue underlined word or widget, a popup advertisement will appear. If you click the ad, it goes to a website that is attempting to sell you something. Another browser add-on changes your browser home page and attempts to sell something different each time you open your browser window.
    We recommend disabling and deleting browser advertising plug-ins and add-ons. If your home page was reset by an add-on, you will need to also change your default home page. Here's how to do it in various browsers: Safari
    1. Select Safari then select Preferences from the drop-down menu.
    2. Click Extensions.
    3. Turn off suspicious extensions or add-ons.
    1. Select Chrome Tools (three lines on the top right of the browser window).
    2. Select Tools.
    3. Select Extensions.
    4. One or more extensions may be enabled. Click the box of each suspicious extension to disable it. We also recommend clicking the garbage can to delete the extension.
    5. Close the browser window and begin a new session.
    1. Select the Firefox Tools drop-down menu.
    2. Select Add-ons.
    3. Click Extensions.
    4. One or more extensions may be enabled. Click Disable to disable any suspicious extensions. We also recommend clicking Remove to delete the extension(s).
    5. Click Restart now to restart Firefox.
    6. If you disable or remove multiple extensions, you will need to click Restart now more than once.
    Internet Explorer
    1. Press the F10 button on your keyboard to display the IE toolbar.
    2. Select Tools and click Manage add-ons from the drop-down menu.
    3. Highlight any suspicious add-ons and click the Disable button in the bottom right.
    4. It is always a good idea to clear the cache and close the browser window, then open a new browser window. You can check the browser tools to verify that the plug-in is removed.
    5. If your home page was reset by an add-on, you will need to change your default home page.

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