This graph shows which fast-food chains are most likely to give you what you actually ordered at the drive-through window. The results come from a firm that dispatches “secret shoppers” to fast-food outlets across the U.S. These shoppers visited each of the chains at least 160 times each year, acting like regular customers while collecting data on everything from how many cars waited in line to whether the employee at the window made eye contact. Are you surprised by the results?
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Getting Your Order Right
Restaurant Chain / Percentage of Accurate Orders (2021–’24)
Chick-fil-A 91%; Burger King 88%; McDonald’s 88%; Arby’s 87%; Taco Bell 86%; KFC 85%; Wendy’s 83%; Dunkin’ 83%
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